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Client & Customer Support
- Customer service
- Email communication
- B2B sales support
Fully Remote • 100% Async
Enterprise rigor for growing businesses.
I help business owners and teams turn back-office friction into scalable operational infrastructure — with experienced contract support for operations, admin, customer communication, CRM, reporting, and process documentation.
26 YearsEnterprise B2B operations
AsyncEmail-first support model
FlexibleHourly, scalable engagement
Core service areas
Practical support across the work that keeps customers served, orders moving, records clean, and owners out of the operational weeds.
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Operations & Order Management
- Order management
- Sales operations
- Process improvement
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Systems & Admin Tools
- Salesforce CRM
- Microsoft Excel
- Data entry and reporting
- Administrative support
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Process & Documentation
- SOPs and onboarding guides
- Virtual assistance
- Problem solving
How I solve operational problems
A repeatable method for restoring order, communicating clearly, and preventing recurrence.
1
Identify the issue
2
Understand the root cause
3
Act quickly and own the fix
4
Communicate throughout
5
Prevent recurrence
The async ops advantage
A flexible support model built around your schedule, without unnecessary meetings or long-term commitments.
Experienced from day one
26 years of enterprise B2B operations experience applied directly to practical business support.
Built for async work
Email-first execution keeps communication clear and reduces unnecessary meeting overhead.
Flexible hourly support
Scale up or down as needed without retainer minimums or long-term contracts.
Ready to work together?
I've been solving operational problems my entire career. I understand what happened, fix it, communicate throughout, and prevent it next time. I don't pass problems along — I own them.